Payment policy

Medical Insurance: If you have medical insurance, the cost can usually be recovered up to a limit depending on your individual policy. (The Back Clinic is recognised by leading medical insurance companies.). However, to keep administrative costs to the minimum we ask our patients to settle their bills with us direct and claim refunds from their insurer.

GP & Specialist Referral
You do not need a referral letter to come for an assessment at The Back Clinic. If you intend claiming the cost from your insurers, you may need a referral letter from your specialist of GP, which can be arranged after your initial assessment.

Payment Policy: Patients are kindly requested to pay the Clinic directly and (if insured) to reclaim the cost of treatment from their insurance provider. Our staff are happy to assist in the administration of insurance forms. We accept payment by cash, cheque, Switch or the following credit cards: Visa and Mastercard.

Cancellations: It is essential that you arrive on time for your appointment. If you are late, we may have to reschedule your appointment as a courtesy to other patients. Patients who fail to attend their appointment without giving more than 24hrs prior notification will be charged the full treatment fee.

Your First Appointment: It is essential that you arrive on time for your appointment. If you are late, we may have to reschedule your appointment as a courtesy to other patients. Patients who fail to attend their appointment without giving more than 24hrs prior notification will be charged a cancellation fee of £40.